Protecting our clients’ privacy is of paramount importance to EFM UK Ltd. It is EFM UK Ltd. policy that no client information obtained by us is sold or made available to third parties except that:
We will not share non-public personal information about our clients with non-affiliated third parties without prior client consent, except for specific purposes described below. This notice explains our collection, use and safeguarding of client information.
In connection with providing clients with legal advice and support, we may obtain information about them from the following sources:
The sources as detailed above are necessary to provide services and to conduct clients, and EFM UK Ltd, business operations and also for the processing of data to allow EFM UK Ltd to provide and conduct client and business operations such as the:
Please note these lists are not exhaustive. However, all necessary steps and actions have been taken to ensure stringent safeguards are in place to protect all data held by EFM UK Ltd
No information will be accessible to anyone other than an authorised person(s) within EFM UK Ltd, and controls including door entry systems are in place to ensure a high level of protection.
Please note that currently no information is shared outside of the European Economic Area, however from time to time to ensure and provide services we may pass personal data such as your name and email address to other services that we use to send out newsletters and other communications and/or marketing (both electronic and print). However, your personal data will remain in the EU or countries considered by the EU to have equivalent policies such as Jersey, Guernsey, Switzerland, New Zealand and Canada. Companies based in the USA that have certified with the EU-US Privacy Shield programme are also considered to be permitted destinations by the EU (this includes popular US products like Gmail, DropBox and MailChimp).
Measures have been taken through our IT systems and electronic/print systems to ensure that EFM UK Ltd protects data against:
EFM UK Ltd has further committed to ensure:
Please note this list is not exhaustive, however EFM UK Ltd works within the strict guidelines set out in this policy and its own standards.
The GDPR requires that EFM UK Ltd retains data for no longer than reasonably necessary. Information will be retained for a period of 6 years. This will be in conjunction with current laws and contractual obligations.
Under the GDPR, EFM UK Ltd respects the right of data subjects (clients and others whom we hold data on) to access and control their personal data, including (but not limited too):
Should you wish to make a request in relation to your own personal data please do so in writing to our Data Officer Mr Stephen Ellmore, where a response will be given within one month.
Please be aware that in certain circumstances data subject rights may be limited:
The “General Data Protection Regulation” (GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The GDPR requires us to declare which of six “lawful reasons” we are relying on when we are processing your personal data:
when responding and dealing with queries and work which allows EFM UK Ltd to complete actions for the purpose of business operations and services, and any other emails, newsletters and electronic or written material which may be of information to you and relates directly to EFM UK Ltd or changes in current statutory legislation,
for the completion of work and work-related matters which amount to our need for the purpose of business operations and services
to comply with current law including (but not limited to) anti money laundering and to ensure EFM UK Ltd remains compliant at all times with current law, statute and legislation.
We only disclose non-public client information to non-affiliated third parties when we believe it necessary for our provision of services to you or as required or permitted by legislation, such as:
We do not make any disclosure of client non-public personal information to other companies who may want to sell their products or services to you. For example, we do not sell client lists and we will not sell client names to catalogue companies.
If, at any time in the future, it is necessary to disclose any client personal information in a way that is inconsistent with this policy, we will give our clients advance notice of the proposed disclosure so that they will have the opportunity to opt out of such disclosure. We believe that sharing client private information under the circumstances noted above is either mandated by law or necessary for us to conduct our business and to best service client accounts. Clients desiring to opt out of the above disclosures should contact us immediately and we will terminate our agreement with you and arrange for you transfer your account. If, at any time in the future, it is necessary to disclose any of client personal information in a way that is inconsistent with this policy, we will give our clients advance notice of the proposed disclosure so that they will have the opportunity to opt out of such disclosure.
We take steps to safeguard client information. We restrict access to the personal and account information of our clients to our employees and agents for business purposes only. We maintain physical, electronic and procedural safeguards to guard your personal information. Additionally, we have internal controls to keep client information as accurate and complete as we can. If you believe that any information about you is not accurate, or you wish to discuss this policy, and how it is applied further, please contact our Data Officer Mr Stephen Ellmore either via the EFM UK Ltd contact us page online, by email or postal mail.
We may use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information) – Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services. In particular, Google may use the data collected to contextualize and personalize the ads of its own advertising network. This also applies to our use of Microsoft. Their Privacy policies are available on their own company websites.